Shipping

ESTIMATED SHIPPING TIMES

We ship our products from our Miami, FL warehouse, which means that the FedEx Ground® Economy shipments to the East Coast will likely arrive in 2-5 business days, while shipments to the West Coast will arrive in 5-8 business days. FedEx Overnight® shipments will be delivered in 1 business day on the East Coast, while on the West Coast, it can take 1-2 business days.

IMPORT TAXES AND TARIFFS

We ship our products from the United States, so no import taxes, tariffs or other duties apply within the US.

RETURNS AND REFUNDS

All customers have the right to return any products in the first 14 days. Please contact us at support@ternsetups.com to start a return.

DELIVERY RESPONSIBILITY

Orders are shipped using third-party carriers. Once a shipment is dispatched, customers receive a tracking number that allows them to monitor delivery progress and status updates.

Delivery confirmation may include carrier tracking records, delivery photographs, GPS confirmation, or other delivery verification provided by the carrier.

If a shipment is marked as delivered but cannot be located, customers should first check the delivery location, neighbors, building reception, or other household members who may have accepted the package.

If the package still cannot be located, customers should contact the shipping carrier and file a report with local authorities if theft is suspected.

MISSING PACKAGES

If a shipment is confirmed as delivered by the carrier but reported missing, we will assist customers in opening an investigation with the shipping carrier. The outcome of the carrier investigation will determine the next steps.